At Workouzia.store, your satisfaction matters. If you are not completely happy with your purchase, we are here to help with a clear, simple, and fair return and refund process.

1. Return Eligibility

1.1 Return Shipping Process

Returning an item is simple! 

  1. All return requests must be submitted before the end of the 30‑day . Requests received after the deadline will not be processed.
  2. Once your return is approved, we’ll email you a prepaid shipping label.

1.2 Condition of Return Items

To be eligible for a return, the item must be unused, unwashed, and returned in its original packaging with all tags attached. Items that are worn, altered, or damaged due to misuse will not be accepted.

1.3 Non-Returnable Items

The following items are not eligible for return:

  • Personal care products
  • Final sale items
  • Customized or personalized products

1.4 Return Fee

We offer free return shipping. There are no return fees for eligible items.

2. Refund Process

Once the returned item is received and inspected, your refund will be issued to the original payment method within 7 business days. You will receive a confirmation email once your refund has been processed.

3. Late or Missing Refunds

If you haven’t received your refund after 7 business days of our confirmation:

  • Check your bank or payment provider
  • Contact your credit card company
  • If the issue persists, email us at support@workouzia.store

4. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 24 hours of delivery. Please send photos of the issue along with your order number to support@workouzia.store so we can arrange a replacement, refund, or exchange.

5. Exchange Policy

We offer exchanges. If you would like to replace an item or have changed your mind, simply request an exchange, and we will guide you through the process.

6. Contact Information

Business Name: WORKOUZIA LLC
Phone: +1 (502) 742-4066
Email: support@workouzia.store
Address: 12001 Sycamore Station Pl, Louisville, Kentucky 40299, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST